Read these conditions and the manuals before using the electronic system.
The services can be used freely, although some require registration at no charge. See also part B 'Your privacy' for how we handle your data.
Some actions relating to our applications require some prior knowledge. You can acquire this knowledge by fully reading our manuals and checklists (buyers/businesses): these are available from the platform https://www.publicprocurement.be/nl.
The "Website" refers to the website managed by the FPS Policy and Support (hereinafter FPS P&S) https://my.publicprocurement.be with its additional components e-Notification, e-Tendering, e-Auction, e-Awarding and e-Catalogue including the practice websites that can be accessed via https://mydemo.publicprocurement.be and the ESPD application and it's demo version. The "Website" also refers to all content and services offered by the FPS P&S via the Website.
An account represents the authorisation of an individual user to log in to and use the services of this website and its related components, and serves as the user's identity on this website.
'The User', 'You' and 'Your' refer to the individual person, the company or the organisation that visits or uses the Website and its related components and/or services, has access to or uses any part of the Account, or instructs the use of the Account in the performance of their duties.
The 'services' refer to the application offered on this website by the FPS P&S, including, without limitation, e-mail services, download and upload services, signature services, auctions, forums, publication modules, search engines and/or other means of exchange and communication designed to enable you to deal with public contracts in an integrated manner.
'Content' includes, without limitation, text, data, articles, images, photographs, graphs, designs and other materials that are available on the Website; 'User Content' refers to content written, created or uploaded by our users; 'Your content' refers to all content you create on and/or via the Website.
Confidential content is all non-public information disclosed by a user to other users that is marked as confidential or of which the receiving party knows or should reasonably know, in light of the circumstances of disclosure and the nature of the information, that it is confidential to the disclosing party.
'FPS P&S', 'We', 'us' and ‘our’ refer to the Federal Public Service Policy and Support, as well as to its officials, representatives and other staff, including statutory and contract staff, and its subcontractors.
The services consist of applications, such as the public website, and an electronic system for communication and information exchange between contracting authorities and businesses. Under these conditions, the applications can be used freely, although some require prior registration
Via the website, everyone has free access to publications of market consultations, prior information notices, contract notices and award notices, as well as to information about the award of public contracts in general, including manuals, such as for the use of e-Notification and e-Tendering.
Electronic system for communication and information exchange between contracting authorities and businesses
This system allows contracting authorities to publish and award contracts in a fully electronic manner. Only contracting authorities are authorised to publish public contracts via these modules.
By registering, the user accepts these conditions. If you do not agree to the conditions, you will not be entitled to access or use the services which require prior registration. In order to use the applications offered by this website, you must acknowledge that you have the required knowledge in this respect.
Organisations shall ensure that the electronic system for the award of public contracts is only used by persons competent or authorised to carry out one or more tasks. The FPS P&S does not check whether registered users are actually competent or authorised and have user rights. For more information see item "Description of the responsibility of the contracting authority".
Any use of the services must be made within the framework of the legislation on public procurement, and comply with this legislation, even if the application gives you the freedom to act otherwise. Any improper use is prohibited.
Examples of improper use:
Under no circumstances may confidential content be disclosed to third parties. Only messages with an appropriate content may be posted on the website. Only legal content may be sent through the website. The user shall be responsible for the content they upload and any intellectual property rights associated with it.
Requests to join an organisation or operations on a profile must be approved by a superuser (person appointed within your organisation). If you have a superuser role, you are responsible for the use of the e-Procurement applications within your organisation. You must develop a structure within your organisation in which you will determine which departments will award public contracts. You must register these departments on the e-Procurement platform. You must then create an access management system: who is entitled to publish a notice, who can receive a bid, and so on. Lastly, you must circulate the communications from the FPS P&S throughout your organisation. Please find below a non-comprehensive list of functions and characteristics that may help you with this.
You will receive an e-mail for each user action involving a request from a user to change their authorisations or involving the creation of a sub-organisation. You will still need to approve or reject this action on the website afterwards. The e-Procurement service will never process user requests on its own initiative. Users will be referred to the superuser, who in turn can perform the necessary actions (and/or call upon the helpdesk if necessary). If the user states that the superuser known to us no longer holds this role, the organisation needs to appoint a new superuser first. The new superuser can then perform the necessary actions (and/or call upon the helpdesk if necessary). The FPS P&S cannot under any circumstances be held responsible for a lack of approval, or for the consequences of this. In addition, the FPS P&S is not responsible for checking the roles people occupy. Indeed, our service cannot evaluate the job a worker carries out within an organisation. Finally, the FPS P&S cannot be held responsible for the accuracy of data supplied by a user in User Management.
The FPS P&S provides no guarantee as to the accuracy or updating of the content offered and uploaded by users on the website. Even if a certain text that is automatically generated and pre-programmed by the website is inaccurate, it is the responsibility of the user to ensure that the pre-programmed information is accurate, and to provide additional information in the text fields where necessary to correct the pre-programmed text. The same applies to possible erroneous information provided via the web services made available by the FPS P&S, as this information is taken directly from the data available in the system, which is supervised by the different users themselves. The FPS P&S is not responsible for the content of the ESPDs that are drawn up or completed with the aid of the ESPD application that it makes available at https://espd.publicprocurement.be.Nor is the FPS P&S responsible for the availability, the content or the accuracy of the certificates created by businesses via the integration with the MyTelemarc application, the URLs of which are entered into the ESPD. In no event can the FPS P&S be held liable for errors that may occur when using the MyTelemarc application, nor for any planned or unplanned service interruptions that may render it impossible to retrieve the requested certificates (or their URLs) from MyTelemarc. The FPS P&S is not responsible for the availability, the content or the accuracy of the certificates created by businesses via the integration with the MyTelemarc application, the URLs of which are entered into the ESPD.
The FPS P&S will make every effort to guarantee, to the extent possible, the availability of the website 7 days a week. However, access may be interrupted, specifically to carry out maintenance and updates, or for any other technical reason. In particular, the FPS P&S reserves the right to interrupt access to the site (fully or partially) every day between 11 p.m. and 4 a.m. (CET) in order to carry out maintenance work on the application. Any other periods of interruptions due to maintenance work shall be notified on the homepage of the site https://my.publicprocurement.be under the heading System Information, and for e-Tendering in particular on https://www.publicprocurement.be/nl/unavailabilities.
Any technical problem you encounter must be documented (what action you have performed, screen and/or video shots, exact error messages, etc.) and notified within 60 minutes to the FPS P&S at the following e-mail address or telephone number: email@example.com – +32 2 740 80 00. Failure to notify a technical problem (in time) shall be deemed a waiver of any potential and future damage claims in this respect.
Each user must try out the configuration in advance (recommended: 5 working days in advance). If a problem with use is notified under 2 hours before opening the file and if the cause of the problem lies with the user (because of incorrect local configuration, incorrect use, etc.), the FPS P&S cannot guarantee that it will be able to provide a solution before the opening date.
Some modules on our websites depend on external software (Java, e-Contract software, Adobe and so on). If one or several of these components has/have been changed unexpectedly by these suppliers of external software, the FPS P&S cannot guarantee the satisfactory operation of its own sites. The FPS P&S undertakes to offer a solution as quickly as possible. For satisfactory use of our sites, you must regularly update your software, in particular:
Faced with the complexity of the interaction between the browser, Java, OS, etc., our service has drawn up a table which provides details about the software combinations successfully tested by the FPS P&S. It goes without saying that combinations which are not supported can lead to certain functions within the applications failing to operate. The FPS P&S is not able to help you with this. The table can be consulted at: http://www.publicprocurement.be/nl/documenten/specificaties-e-procurement. From experience, our service can confirm that most of the notifications not associated with the application are due to the configuration of the computer used. Problems with configuration are often associated with one of the following:
Depending on the cause of the problem, analysis may take a certain amount of time and numerous operations may prove necessary in order to configure the computer correctly.
Staff of the e-Procurement service can access your file. This access is necessary in case of questions relating to the drawing up of a notice, analysis of a signature, to check the availability of the platform, etc. Authorised persons and bodies (Finance Inspector, Federal Internal Audit Service…) will have full or partial access to files in accordance with their authorisation.
The FPS P&S respects users' privacy. Although most of the information on this site is available without needing to supply any personal data, the user may be asked to provide personal information. In this case, the data will be processed as stipulated in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Act of 30 July 2018 on the processing of personal data. More specifically, this means that:
Our detailed policy can be found at
The intellectual property rights to the website https://my.publicprocurement.be and its related components, including text, images, designs, data files, photographs and other visual materials, sound materials, formats, software, marks and other materials, belong to the FPS P&S. The use of the logo or other rights is only permitted with prior permission from the FPS P&S.
You can report any irregularities by sending an e-mail to firstname.lastname@example.org Please include your contact details and any supporting material. If you think that the FPS P&S e-Procurement service has not helped you sufficiently, you can lodge a complaint. More information
If you are not satisfied with the way your complaint has been dealt with initially, you can contact the Federal Ombudsman(email@example.com)
Our contact details
FPS Policy and Support DG Federal Accountant and Procurement e-Procurement service WTC III Boulevard Simon Bolivar 30 box 1 B-1000 Brussels Helpdesk: tel.: +32 2 740 80 00 (Dutch+French) e mail : firstname.lastname@example.org Opening hours: every working day: 8:30 a.m. - 12 p.m. and 1:15 p.m. - 4.30 p.m. You can find detailed information about opening hours here.
These conditions of use shall be governed by Belgian law. Any disputes shall exclusively be submitted to the competent court in Brussels.